Client satisfaction survey results

Accountants are all about numbers – it’s what we do. But at Mason Lloyd, we like to focus on the numbers that really matter.

You know what it’s like – you do what you do to the best of your ability, but you never really know what your clients really think. So we asked. And truth be told, we were absolutely delighted with the results.

What do clients like you want?

According to the research, the top three qualities Mason Lloyd clients are looking for from their accountant are;

  • A knowledgeable friendly team (77.2% ranked this as critically important)
  • Someone they can really talk to (63.8% ranked this as critically important)
  • Quick and responsive service (58.2% ranked this as critically important)

And what do you get when you work with Mason Lloyd?

According to our clients the best thing about working with us was our friendly team (and it was a blank question so clients could say anything that came to mind). Personal service, understanding, honest, helpful and great customer service also ranked highly.

 

What else do the numbers say?

%

would recommend us to others

%

say we're easy to work with

%

happy & satisfied with our service

And – almost 50% of our clients are planning on adding another Mason Lloyd service to the services they were currently using.

If you’re after a friendly, knowledgeable accounting firm that will keep you satisfied, give Kerry a call on 6023 1700.

What clients are saying about partnering with Mason Lloyd for their accounting

"As a company in these changing times, our business life regarding taxation management, company running and forward planning has been made easier as a result of the knowledge and integrity we have found with Kerry at Mason Lloyd Accountants."

Peter & Kathy Larkin

Larkin Plumbing Pty Ltd & Pioneer Water Tanks

"I look forward to our meetings with Kerry – we have real discussions about my business and the ways to continually improve my bottom line. No feeling of dread before going to the accountant with these guys! They genuinely understand where we're at, and look at things from a whole life perspective, not just as a business defined by a set of figures."

Jacqui Nelson

Director, Albury Travel & Cruise

"Kerry and the team at Mason Lloyd have been looking after our business and tax affairs for close to 20 years. The Mason Lloyd Team have delivered timely, accurate and outstanding service. Nothing is ever too hard. Kerry and the team are just not number crunchers, they truly have our best interests at heart."

Graeme & Vicki Roy

GD & VK Roy Electrical Contractors

Got a question? Get in touch

If you've got financial or business questions, or you just want to run something by us, we'd be delighted to really talk to you – in person, over the phone - call us on 02 6023 1700 - or you can use the form below and we'll get back to you.

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Kerry Lloyd

Tanya Joss